You’ve spent thousands of dollars to launch your Web site. It’s a major component of your current communications strategy. But does it help or hinder one of your most important audiences — the media?

Unless you are a media relations specialist, it’s easy to overlook what reporters, editors, researchers and broadcast producers require to gather news and information. Deadlines are brutal but the needs are pretty basic. Since they must work efficiently and expediently and mostly by telephone, what media people need first and foremost is a contact name and telephone number.

When tackling a new story, journalists will start with its principal players and who they already know relevant to the story. Masters at networking they have learned that people lead you to other people who can help tell the story. When additional research is required or facts need checking, then staff writers can turn to research assistants or librarians to assist in the search. Freelancers are left to do their own research. In each case the search begins in the same way. The Internet is second choice only to telephone directories and the Sources print directory.

Who in your organization is designated and trained to handle media inquiries and where can they be reached? While the Internet can be a very expensive medium for providing such information, if it is not readily available from your Web site chances are you’ll risk missing the call. When the media is seeking your comment or opinion relative to their story and they can’t reach you when they need to, they will call someone else equally equipped to comment, likely your competitor.

To create a media friendly Web site, here’s what you need to consider:

1. I’ll restate the obvious. Include the names and telephone numbers of key personnel, particularly those assigned to handle media inquiries. And don’t be sending anyone into voice-mail hell. If you depend upon voice mail to manage incoming calls, be sure to check messages regularly and return calls promptly, particularly those from the media. A journalist on deadline always needs to speak to humans, so be available.

2. Publish E-mail addresses but only if you are willing to check messages regularly and reply expediently. Remember, media people need you urgently. They telephone first, resort to E-mail or the Internet second.

3. If you provide a press room or media centre on your Web site, be certain the information is timely and up-to-date. While archival information about your organization can be helpful in some cases, it has limited value to a news story. A journalist’s job is to find out what’s happening today, not yesterday.

4. If you have information on your Web site accessible only by accredited journalists then here’s a really valuable piece of advice. Let journalists choose their own password. Or if you must assign them a password, then provide them the opportunity to change it to something convenient for them. This way, you are making it easier for journalists to use the same password(s) for access to different databases rather than have to work with and remember several different passwords, each of which works only with one particular database.

Media relations must be an integral part of any effective communications strategy. Don’t try to hide from the media. More and more newsrooms are giving their reporters state-of-the-art computers that permit individual Internet access. As a result, more reporters are doing more of their own research as their story is being written. Be available. Be helpful. Return their calls. Don’t rely on your Web site to try and hide an inability or unwillingness to handle media inquiries.

You really do want the media to call you and consider your personnel important contacts and resource people, particularly in times of crisis. With proper training and experience, your personnel can work with the media to provide clear images of what your organization is all about - in good times and in bad. As Michael Levine so aptly points out in the first paragraph of his book Guerilla P.R., "our civilization is utterly dominated by the force of media. After our own families, no influence holds greater sway in shaping the text of our being than do the media that cloak us like an electronic membrane". So stay media friendly, particularly on the Internet where more and more influence is taking place.

Lynn Fenske
Lynn Fenske is a freelance writer specializing in communications and media relations

 

Selected Quality Information Resources
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Sources Directory	The directory of experts media contacts spokespersons news sources.
Sources Calendar	Check out newsworthy events from across Canada.
News Releases	Media releases from Canadian organizations, companies and institutions.
Getting publicity	How to raise your profile and get media coverage with Sources, the directory of experts media contacts spokespeople and news sources.
Media Names & Numbers	Directory of Canada's print & broadcast media – Canadian media lists: televison, radio stations, newspapers, magazines, community, campus, ethnic publications.
Canadian government directory	Parliamentary Names & Numbers – Contact information for Canada’s federal & provincial governments, MPs, Senators, MLAs, ministries, agencies, political parties, lobbyists.
Connexions Library	A catalogue of more than 5,000 resources dealing with social justice, human rights, civil liberties, environment, democratization — Title Index or Subject Index or Author Index including more than 1,000 full-text articles.
Sources HotLink	Media relations newsletter with tips and practical ideas to get positive news coverage.
Amicus	Canadian national catalogue giving search access to over 30 million records from 1,300 Canadian libraries including Library and Archives Canada. English and French.
Archives Canada	Search archival holdings across Canada. Access provincial and Territorial Archival Networks. View digitized photographs, maps, documents and online exhibits developed around Canada's history.
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Canada411	Online phone directory.
Canadian Encyclopedia Online	Canadian history and much else about Canada. English and French.
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Guardian Weekly	A global view on the week's international events.
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IceRocket	Blog research tool.
Kartoo	Meta-search engine that presents results in clusters of interactive maps.
Libcom	A resource for all people who wish to fight to improve their lives, their communities and their working conditions.
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Libweb	Library servers via WWW. Lists over 7700 pages from libraries in 145 countries.
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Marxists Internet Archive	The most complete library of Marxism with content in over 40 languages and the works of over 400 authors readily accessible by archive, subject, or history.
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Online Books Page	Listing over 25,000 free books on the Web.
Project Gutenberg	Free online electronic library of thousands of books.
Radical Digressions	A left-libertarian perspective.
Skeptical Inquirer	Encourages the critical investigation of paranormal and fringe-science claims from a responsible, scientific point of view and disseminates factual information about the results of such inquiries to the scientific community and the public. Also promotes science and scientific inquiry, critical thinking, science education, and the use of reason in examining important issues.
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AboutUS	Descriptions of websites.
Alexa	Website statistics.
Wikipedia - Français	Projet d'encyclopédie librement distribuable. Plus de 500,000 articles en français.
Wikipedia - Deutsch	Ein Projekt zum Aufbau einer Enzyklopädie aus freien Inhalten in Mehr also 600 00 artikel in deutscher Sprache.
Wikipedia - Español	Edición en español de Wikipedia.
Yahoo	Internet directory.
Other sites	Other sites worth checking.